Returns & Exchanges Policy

At Collective Shoes, we want you to love every step you take; if your purchase isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery. Please ensure all footwear is returned in its original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Shoes

Place the unworn shoes in their original box and secure them inside a shipping mailer to prevent damage during transit.

3

Label and Ship

Download and print your prepaid shipping label, attach it to the package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing