Frequently Asked Questions

Everything you need to know about your Collective Shoes experience.

How do I know which size to order?

We provide a comprehensive size guide on every product page. Since fit can vary between brands, we recommend measuring your foot length and comparing it to our chart for the most accurate fit.

What is your return policy?

We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our returns portal to start your request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Collective Shoes ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How should I care for my leather shoes?

To maintain the quality of your footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 3-6 months. Avoid direct heat sources when drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.